Last updated: 19 October 2026
Patient safety comes first. Dermain Biocare monitors the safety of all its products and encourages doctors, pharmacists and patients to report any suspected side effect or product quality concern.
Medical emergency? If a patient has a serious reaction, seek medical care immediately. This page is not monitored for emergencies.
What to report
- Any suspected adverse event or side effect – even if you are not sure the product caused it.
- Lack of the expected effect.
- Product quality concerns – damaged packaging, unusual colour, smell or texture, suspected contamination or counterfeit product.
- Use during pregnancy or breastfeeding, overdose, misuse or a use error.
How to report
- Online: use the reporting form on this page and send it on WhatsApp or by email.
- Email: dermainbio@outlook.com with the subject “Adverse event report”.
- Phone / WhatsApp: +91 9372756176
- Post: Dermain Biocare, No-G-3, Bhakti Park, Bldg No. R-1, Wadala, Mumbai – 400031, Maharashtra.
You can also report suspected adverse drug reactions directly to the Pharmacovigilance Programme of India (PvPI), Indian Pharmacopoeia Commission, on its toll-free helpline 1800-180-3024.
Information that helps us
- Your name, profession and contact details.
- Patient initials, age and sex – please do not share the patient’s full name.
- Product name, batch number and expiry date (printed on the pack).
- How the product was used – amount, frequency, start and stop dates.
- What happened, when it started, and the outcome so far.
- Other medicines or products used at the same time.
Please report even if you do not have all of these details.
What happens next
We acknowledge every report and may contact you for follow-up information. Reports are reviewed for patient safety and product quality, and are kept confidential. Personal information is handled as described in our Privacy Policy.
Report a side effect
Adverse event report form
Fill in what you know and choose how to send it.